Concerns and Complaints

The Bay of Islands International Academy is responsive to all concerns and complaints raised. Further details of policy can be found here Below is a quick reference to the correct process to follow if you wish to express a concern or a complaint. As always, a kanohi ki te kanohi (face to face) kōrero in a spirit of our shared commitment to the wellbeing and success of the children, while upholding the mana of all involved, is a great place to start.

ConcernsComplaintsFlowchart (7).pdf